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Business Solutions Specialist (Spanish Fluency)

We are in search of a talented and motivated Business Solutions Specialist (Spanish Fluency)

to join our team.

For this role you will:

  • Work closely with the Business Development Managers to identify product launching requirements and schedules
  • Work with the our Development teams to plan internal objectives and milestones to support the product launch
  • Liaise with Carriers to coordinate product integration and technical support
  • Be an advocate for carrier customers and ensure technical and support issues are resolved and escalated in a timely manner
  • Provide status reports on technical activities to internal groups and the business development team
  • Promote new ideas, methods or processes to the workplace to improve team performance
  • Perform internal and external reporting, projections, report analysis and carrier deck placement activities
  • Conduct product testing and tutorials
  • Manage and coordinate product launches and carrier support activities
  • This position may require occasional international travel

Key talents:

  • Must be fluent in Spanish
  • Minimum 2 years experience in providing software product support with experience in integrations or project management
  • Post secondary education in software development and/or project management
  • Proven track record of successfully managing software integration projects with telecommunication customers
  • Ability to multi-task in a constantly changing environment and strong attention to detail and organizational skills
  • Must be comfortable having technical discussions with international clients
  • Solid understanding of software development life cycle
  • Excellent communication skills both verbal and written
  • Experience with product testing and conducting tutorials

 

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